Cross Boundary Solutions Ltd by Kevin Dixon

Leading change, managing boundaries: theory, practice and some lessons from large scale interventions

Kevin Dixon identifies key lessons from large-scale change experience: 

• Focus on the benefits whilst keeping an eye on what is happening beneath the surface

• Use evidence, and make boundaries explicit, use stories and case studies that make-sense and are relevant to the moment and can be communicated with ease

• Use knowledge, and experience from different levels and across the organisation, bringing different groups to the front at different stages in the process: leave no stone unturned to get to the root of the problem

• There will be conflict and interventions will need to be tailored with a deep understanding of the issues, with the desire to learn even more

• We needed to test our perception and make sense by working through issues, to gain an understanding of individual, team and organisation boundaries and difference

• Work with resistances through experiential activities that gain active participation

• focus energies and the use of resources

• Celebrate achievements!